Director of Client Experience

35–40 hours per week

Location: Austin, TX (Greater Austin + Select National Projects)

The Director of Client Experience is a senior leadership role responsible for stewarding the full client journey at Graceful Spaces—from first inquiry through project completion and beyond. This role provides continuity, clarity, and confidence for clients while serving as a trusted internal partner to Operations, Organizing Leadership, and the Founders.

The Director of Client Experience represents Graceful Spaces with warmth, professionalism, and discernment, ensuring every client interaction reflects the highest standard of service.

As a member of the Leadership Team, this role plays a critical part in protecting and elevating Graceful Spaces’ five-star reputation and long-term referral network.

This Role Is a Great Fit If You

• Find fulfillment in helping others feel supported and confident

• Take pride in doing things thoughtfully and with integrity

• Enjoy being the steady presence others rely on

• Value structure, clarity, and follow-through

• Are energized by long-term relationships over quick wins

• Care deeply about excellence, details, and people

Responsibilities & Duties

• Lead introductory calls, in-home consultations, and virtual consultations with warmth, clarity, and confidence

• Educate clients on Graceful Spaces’ services and value—guiding, not selling

• Prepare and walk clients through proposals, estimates, booking, and onboarding

• Maintain proactive, thoughtful communication throughout projects

• Serve as the primary steward of client relationships, ensuring consistency and five-star care

• Partner with leadership on strategies that deepen client satisfaction and referrals

• Execute organic business development routines aligned with brand values

• Attend community and industry events as needed

• Support monthly sales communication in partnership with Marketing & Brand

• Serve as a steady, trusted presence on the Leadership Team

• Share client insights and patterns that inform systems, communication, and service refinement

• Participate in leadership meetings, annual planning, and semi-annual retreats

• Partner cross-functionally to ensure alignment between experience, operations, and execution

• Manage client schedules, consultations, and follow-up workflows independently

• Maintain accurate CRM records and client documentation

• Balance client-facing work with administrative responsibilities and internal initiatives

Physical & Logistical Requirements

• Ability to attend in-person consultations throughout the Greater Austin area

• Occasional national travel for larger consultations may be required

• Reliable transportation (mileage reimbursed at IRS standard rate)

• Professional business-casual attire when representing Graceful Spaces

• Strong time-management, responsiveness, and follow-through

Qualifications & Skills

• Experience in luxury, concierge-level, or high-touch client service roles preferred

• Exceptional verbal, written, and interpersonal communication skills

• Polished, confident presence with high-end clientele

• High emotional intelligence and discretion

• Highly organized, self-directed, and detail-oriented

• Comfortable clarifying expectations and identifying misalignment early

• Able to prioritize thoughtfully while managing multiple priorities

• Strong sense of ownership and accountability

This role is essential to the heart of Graceful Spaces. It exists to protect what matters most—our client relationships, our standards, and the experience we’re known for.

If you’re energized by meaningful work, thoughtful leadership, and long-term impact, we invite you to apply.

30-35 hours / week.

The Lead Organizer’s role is to help individuals and families sort out the various spaces in a residential home. This role guides and supports clients to manage and organize their lifestyle, family, and their environment while maintaining the Graceful Spaces standards, vernacular, and CEO method. Leading a team, the Leader Organizer will manage the activities of an Associate Organizer as well as utilize the support of Support Organizers to complete large full home projects, demonstrating flexibility, high standards, and dedication to customer service.

A Lead Organizer will be responsible for the implementation of efficient organizational systems and processes and to identify areas for improvement. This job can be carried out in a variety of different settings, and organizers complete tasks ranging from organizing filing systems and cleaning out closets to developing better home management systems. Lead Organizers will direct a team of organizers to create different organizing solutions and systems for a host of spaces, ranging from closets and pantries to bedrooms and mudrooms. Having the ability to quickly identify necessary and unnecessary objects in a room is essential.

An ability to sort and categorize in detail using the CEO method is critical. It’s important to have a basic working knowledge of furniture placement, available storage solutions, and common names for closet organizers, storage boxes, and bins, as well as a list of places (online or off) where these items are available. Lead Organizers will be expected to oversee project success, keep a detailed Project Tracker, and ensure the project is within budget and scope of labor. Client communication will be imperative. Using the Graceful Spaces culture and vernacular budget and progress updates will be provided by the Lead Organizer to clients and owners daily. Using their gifts to grow the business a Lead Organizer will display genuine love for company success as well as a desire to support client goals.

Physical Requirements. Can lift 50 pounds, climb stairs, use a step stool or small ladder. Organizing requires mental and physical stamina. Working in many different homes requires the ability to tolerate typical household odors that derive from pets, dust, smoke or fragrances. (We do not work in excessively dirty or unsafe homes.) Be in proper uniform while organizing or representing Graceful Spaces.

Schedule. Monday - Friday between 7:00AM - 6:00PM. Reliable transportation to client homes in the Austin area (Lakeway, Westlake, Dripping Springs, Spicewood, etc.) is required.

Education. We require that our Lead Organizers have earned an Associate’s Degree or a Certification of any type in any field of study. Previous Professional Organizing experience is required.

The Support Organizer plays a key role in helping individuals and families create organized, functional, and beautifully maintained homes. This position supports Lead Organizers and Senior Associate Organizers in executing in-home projects while upholding the Graceful Spaces standards and methods.

Working as part of a collaborative team, the Support Organizer assists in implementing systems that balance form and function, always keeping client goals and lifestyle in mind. This role is ideal for someone who is detail-oriented, service-driven, and passionate about creating elevated environments through thoughtful organization.

Schedule

Monday – Thursday, 8:45 AM – 2:30 PM

(Unless a holiday week, which would be Tuesday–Friday)

Support Organizers may be called on for last-minute coverage due to team needs or project support.

Reliable transportation to client homes in the Austin or Charleston areas is required.

Responsibilities & Duties

• Travel to client homes to support on-site organizing across a variety of residential spaces including closets, pantries, kitchens, offices, garages, and mudrooms.

• Assist Lead and Senior Associate Organizers in editing, sorting, categorizing, and implementing organizing systems.

• Assist with packing, moving, and household filing systems as required by the project scope.

• Maintain a clean and organized inventory area within client homes.

• Support overall project goals communicated by the Lead Organizer.

• Participate in monthly virtual training sessions and ongoing assessments.

Physical Requirements

• Ability to lift up to 50 pounds, climb stairs, and use a step stool or small ladder.

• Must tolerate typical household environments including pets, dust, smoke, or fragrances.

• Must maintain proper uniform and professional appearance while representing Graceful Spaces.

Education & Experience

• Associate’s Degree, certification in any field, or 1–2 years of proven experience as a Professional Organizer (or relevant experience in a similar role).

Skills & Attributes

• Self-motivated: Able to work independently and stay focused.

• Time management: Strong ability to work efficiently and meet project timelines.

• Detail-oriented: Comfortable with sorting, categorizing, and repetitive tasks.

• Interpersonal: Excellent communication, professionalism, and client etiquette.

• Service-driven: Passion for hospitality, elevated experiences, and supporting others.